Activating the Interaction Management system

task australia Updated Sep 10, 2026 1 min read activate-interactions.md

An administrator can activate the Interaction Logging, Routing, and Queueing plugin (com.glide.interaction) to access the functionality.

Before you begin

Role required: admin

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Interactions Management plugin (com.glide.interaction) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Parent Topic:Interaction Management

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---
title: Activating the Interaction Management system
description: An administrator can activate the Interaction Logging, Routing, and Queueing plugin \(com.glide.interaction\) to access the functionality.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/interaction-management/activate-interactions.html
release: australia
product: Interaction Management
classification: interaction-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Activating the Interaction Management system

An administrator can activate the Interaction Logging, Routing, and Queueing plugin \(com.glide.interaction\) to access the functionality.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Find the **Interactions Management** plugin \(com.glide.interaction\) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select **Install** to start the installation process.

**Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

**Parent Topic:**[Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/interaction-management.md)