Enable interaction wrap-up codes

---
title: Enable interaction wrap-up codes
description: Enable interaction wrap-up codes and select the wrap-up codes that are available to agents in the interaction wrap-up modeless dialog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/interaction-management/enable-interaction-wrapup-codes.html
release: australia
product: Interaction Management
classification: interaction-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Interaction wrap up, Configuring Interaction Management, Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enable interaction wrap-up codes

Enable interaction wrap-up codes and select the wrap-up codes that are available to agents in the interaction wrap-up modeless dialog.

## About this task

Users with the system administrator role can enable wrap-up codes for agents to use during the wrap-up period. When enabled, agents can select wrap-up codes from the configured list in the interaction wrap-up modeless dialog.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Interaction** > **Wrap Up Configuration**.

2.  Select a configuration record.

3.  In the Duration related list, enable the following fields.

    -   **Enforce wrap up duration**
    -   **Show duration to agent**
4.  Enter a value in the **Duration in seconds** field.

5.  In the Codes related list, enable the **Enable wrap up codes** field.

6.  In the **Allowed wrap up codes** field, select the desired codes and move them from the Available column to the Selected column.

7.  Select a **Default wrap up code**.

8.  Select **Update**.


**Parent Topic:**[Interaction wrap up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/interaction-wrap-up-state.md)