Add an affected product to a knowledge article in Agent Workspace

task australia Updated Sep 10, 2026 1 min read add-affected-products-agent.md

Add affected products to a knowledge article to view the products associated with the knowledge article

Before you begin

The Knowledge Product Entitlements plugin (com.snc.kb_product_entitlements) must be activated to use the Knowledge Product Entitlements application. Installing this plugin adds the Affected Products related list to the Knowledge form. For more information, see Knowledge product entitlements.

You must have contribute access to the knowledge base that stores the knowledge article for which you want to add affected products.

Role required: agent_workspace_user

About this task

This task provides steps to add affected products to a knowledge article in Agent Workspace. You can also add affected products to a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see Add a related product to a knowledge base or knowledge article.

Procedure

Navigate to All > Agent Workspace > Agent Workspace Home.
Go to Lists > Knowledge > All Articles.
Click the link to the knowledge article for which you want to add a related product.
On the Knowledge form, in the Affected Products related list, click New.
On the Knowledge Related to Products form, in the Configuration item field, click the search for record icon .
In the Configuration item dialog box, click the related product.
Click Save.

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---
title: Add an affected product to a knowledge article in Agent Workspace
description: Add affected products to a knowledge article to view the products associated with the knowledge article
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/add-affected-products-agent.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Authoring a knowledge article in Agent Workspace, Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add an affected product to a knowledge article in Agent Workspace

Add affected products to a knowledge article to view the products associated with the knowledge article

## Before you begin

The Knowledge Product Entitlements plugin \(com.snc.kb\_product\_entitlements\) must be activated to use the Knowledge Product Entitlements application. Installing this plugin adds the Affected Products related list to the Knowledge form. For more information, see Knowledge product entitlements.

You must have contribute access to the knowledge base that stores the knowledge article for which you want to add affected products.

Role required: agent\_workspace\_user

## About this task

## Procedure

1. Navigate to **All** &gt; **Agent Workspace** &gt; **Agent Workspace Home**.

2. Go to **Lists** &gt; **Knowledge** &gt; **All Articles**.

3. Click the link to the knowledge article for which you want to add a related product.

4. On the Knowledge form, in the Affected Products related list, click **New**.

5. On the Knowledge Related to Products form, in the **Configuration item** field, click the search for record icon .

6. In the Configuration item dialog box, click the related product.

7. Click **Save**.

**Related topics**

[Edit a knowledge article in Agent Workspace]()