Knowledge article creation from an incident

Enable users to quickly and easily reuse information from an incident in a knowledge article.

Perform the following steps to enable creating a knowledge article from an incident. You can create a knowledge article from an incident using Incident KCS Article template. For more information, see Create a knowledge article from an incident using an article template.

Create field mapping from an incident to a knowledge article
Copy information from an incident into a knowledge article by creating custom mapping between the Incident table and the KCS article table.
Add a property to enable creating knowledge article from incidents
Add a property, which is required to allow users to create a knowledge article from an incident.
Create a UI action to enable creating knowledge articles from incidents
Create a UI action to add the Knowledge check box to the Incident form.

Parent Topic:Using Knowledge Management

title	Knowledge article creation from an incident
description	Enable users to quickly and easily reuse information from an incident in a knowledge article.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/article-from-incident.html
release	australia
product	Knowledge Management
classification	knowledge-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Using Knowledge ManagementKnowledge ManagementManage content capabilitiesExtend ServiceNow AI Platform capabilities