Feedback on article versions

---
title: Feedback on article versions
description: With the article versioning feature, users can view and contribute to feedback on the current versions of knowledge articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/article-versioning-feedback.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge Management reference, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Feedback on article versions

With the article versioning feature, users can view and contribute to feedback on the current versions of knowledge articles.

For more information about feedback options, see [Knowledge feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/r_KnowledgeFeedback.md).

|Feedback option|How this option works with article versioning|
|---------------|---------------------------------------------|
|Rating an article|The average rating for an article is carried over to the checked out version. The average rating calculation updates and displays on the current version of the article.|
|Marking an article as helpful|The helpfulness percentage of a previous version of an article is also considered for a new version when displayed in the helpfulness column on the homepage.|
|Comments|The Comments section at the bottom of an article displays comments from previous versions unless Live Feed is enabled. Live Feed only shows comments for the current version.|
|Flagging an article|Checking out an article or setting a previous version to the current version resets the flagged value to false.|
|View count|The view count is carried over to the checked out article. Any view of a version of an article increments the view count of all the subsequent published versions. Views to a newer version of an article do not affect the view count of previous versions. When a draft article is published, the total view count shows sum of previous published article view count and its own standalone view count.|
|Use count|The use count is carried over to the checked out article. Any use of a version of an article increments the use count of all subsequent versions. Any use of a newer version of an article does not affect the use count of previous versions.|