Configure article helpful widget instance options

task australia Updated Sep 10, 2026 1 min read config-knowledge-article-helpful.md

Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

Before you begin

Role required: sp_admin or admin

About this task

The article view page uses the Knowledge Article Helpful widget to allow users to provide feedback on the helpfulness of the article, display a confirmation message after a feedback is provided, and display the percentage of users who found the article to be useful. Use the widget instance options to customize these actions.

Procedure

Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
Control + right-click Helpful?
Click Instance Options.

[Omitted image "article-helpful-widget.png"] Alt text: Knowledge article helpful widget Instance Options

Configure the desired settings for the Knowledge Article Helpful widget.

Instance option	Description
Bootstrap color	The color of the widget header.
CSS	Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
Show helpful percentage information	Check box to enable the display of percentage of users who found this article to be helpful.
Helpful Action Label	Label for marking this article as helpful or not.
Feedback Message	Text that displays when the user marks the article as helpful or not.

Click Save.

Parent Topic:Knowledge Management Service Portal widgets

52 lines · 2.7 KB Wrap lines

---
title: Configure article helpful widget instance options
description: Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/config-knowledge-article-helpful.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge Management Service Portal widgets, Configure the Knowledge Management Service Portal, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure article helpful widget instance options

Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

## Before you begin

Role required: sp\_admin or admin

## About this task

## Procedure

1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.

2. Control + right-click **Helpful?**

3. Click **Instance Options**.

\[Omitted image "article-helpful-widget.png"\] Alt text: Knowledge article helpful widget Instance Options

4. Configure the desired settings for the Knowledge Article Helpful widget.

|Instance option|Description|
|---------------|-----------|
|Bootstrap color|The color of the widget header.|
|CSS|Custom configurations that determine the look and feel of the elements in the widget. For more information, see [Service Portal SCSS Primer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/scss-primer.md).|
|Show helpful percentage information|Check box to enable the display of percentage of users who found this article to be helpful.|
|Helpful Action Label|Label for marking this article as helpful or not.|
|Feedback Message|Text that displays when the user marks the article as helpful or not.|

5. Click **Save**.

**Parent Topic:**[Knowledge Management Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/km-service-portal-widget-instances.md)