Configuration tasks for knowledge demand insights

---
title: Configuration tasks for knowledge demand insights
description: Review the following configurations tasks for knowledge demand insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/configuration-tasks-for-knowledge-demand-insights.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configuration tasks for knowledge demand insights

Review the following configurations tasks for knowledge demand insights.

-   **[Configure Knowledge Demand Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-demand-insights.md)**  
Configure the Knowledge Demand Insights feature to identify which topics are missing knowledge articles and creating actionable knowledge gaps for missing topics.
-   **[Configure solution definitions to find gaps in a knowledge base]()**  
The Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.
-   **[Configure the mapping of solution definitions with task tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/select-tasks-knowledge-bases.md)**  
Configure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.
-   **[Set the frequency of knowledge gap analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/run-gap-analysis-periodically-demand-insights.md)**  
Set the frequency of the scheduled job for your task to automatically run knowledge gap analysis.
-   **[Assign knowledge gap feedback tasks to content authors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/assign-knowledge-gaps-demand-insights.md)**  
Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.
-   **[Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/analyze-knowledge-gaps-demand-insights.md)**  
Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.

**Parent Topic:**[Configuring Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configuring-knowledge-management.md)