Create a knowledge article from a customer service case

---
title: Create a knowledge article from a customer service case
description: Reuse information from a customer service case by creating knowledge articles from cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/create-article-from-case.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a knowledge article from a customer service case

Reuse information from a customer service case by creating knowledge articles from cases.

## Before you begin

Your administrator must [enable creation of articles from customer service cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/administer-create-article-from-case.md).

Role required: sn\_customerservice\_agent or knowledge

## Procedure

1.  Navigate to **Customer Service** > **Cases** > **All**.

2.  Select a case from which you want to create a knowledge article.

3.  Click **Create Knowledge**.

    The relevant fields are automatically copied from the case to the record that opens.

4.  In the **Knowledge base** field, enter the name of the knowledge base in which you want this article to display.

5.  Click **Submit**.


**Parent Topic:**[Creating and maintaining articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/creating-and-maintaining-articles.md)