Enable downloading of the source Microsoft Word document for a knowledge article

task australia Updated Sep 10, 2026 1 min read enable-downloading-article-word-document.md

Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.

Before you begin

Role required: admin

About this task

When a knowledge article is created using Microsoft Word, users accessing the knowledge article view page in a portal or workspace can download the source Microsoft Word document when the sn_km_word.glide.knowman.enable_document_download property is set to true.

Note: After you enable the sn_km_word.glide.knowman.enable_document_download property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

Procedure

Navigate to All**>System Properties****>All Properties** .

Alternatively, in your instance, enter sys_properties.list in the filter navigator.
Search for the sn_km_word.glide.knowman.enable_document_download system property.
In the Value field, enter true.
Click Update.

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---
title: Enable downloading of the source Microsoft Word document for a knowledge article
description: Set the sn\_km\_word.glide.knowman.enable\_document\_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/enable-downloading-article-word-document.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Knowledge Management - Add-in for Microsoft Word, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enable downloading of the source Microsoft Word document for a knowledge article

Set the **sn\_km\_word.glide.knowman.enable\_document\_download** property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.

## Before you begin

Role required: admin

## About this task

When a knowledge article is created using Microsoft Word, users accessing the knowledge article view page in a portal or workspace can download the source Microsoft Word document when the **sn\_km\_word.glide.knowman.enable\_document\_download** property is set to true.

**Note:** After you enable the **sn\_km\_word.glide.knowman.enable\_document\_download** property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

## Procedure

1. Navigate to **All****&gt;System Properties****&gt;All Properties** .

Alternatively, in your instance, enter `sys_properties.list` in the filter navigator.

2. Search for the **sn\_km\_word.glide.knowman.enable\_document\_download** system property.

3. In the **Value** field, enter `true`.

4. Click **Update**.