View the source of a knowledge article search

task australia Updated Sep 10, 2026 1 min read find-knowledge-search-source.md
Raw file servicenow.com

Analyze knowledge searches by finding the source used for searching a knowledge article.

Before you begin

Role required: knowledge_admin, knowledge_manager

Procedure

  1. Navigate to All > Knowledge > Administration > Search Log.

  2. View the following data for a search record in the corresponding column of the Search log.

Column

Search record data

Source Doc

Source record in the source table.For example, Problem: problem_number, Case: case_number, Incident: incident_number, Service Portal: Customer Support

Source Table

Label and name of the source table.For example, Knowledge [kb_knowledge], Service Portal [sp_portal], Case [sn_customerservice_case], Incident [incident], Problem [problem], KCS Article [kb_template_kcs_article]

Source Type

Application where the knowledge article search was performed.The Source Type column is set to one of the following values:

  • Portal: Service Portal application
  • Classic: ServiceNow AI Platform application
  • Workspace: Agent assist in Workspace
  • Knowledge Classic: Knowledge Management v3 or v2
  • Other: Unidentifiable source

Source URL

URL of the searched text query.

**Parent Topic:**[View knowledge logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/view-knowledge-logs.md)

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