Knowledge-Centered Service configuration

---
title: Knowledge-Centered Service configuration
description: Knowledge-Centered Service \(KCS\) is a method for the creation and continuous improvement of knowledge based on the experience of agents and the patterns observed by knowledge reuse.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/knowledge-centred-configuration.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge-Centered Service configuration

Knowledge-Centered Service \(KCS\) is a method for the creation and continuous improvement of knowledge based on the experience of agents and the patterns observed by knowledge reuse.

ServiceNow Knowledge Management is a KCS \(V6\) verified product. As a KCS \(V6\) verified product, Knowledge Management provides features to improve knowledge, such as article quality reviews, in-context knowledge capture, and feedback management.

Visit the following page on the ServiceNow Community for information about getting started with Knowledge Management and KCS: [Knowledge Management Getting Started](https://www.servicenow.com/community/knowledge-management-articles/knowledge-management-getting-started/ta-p/2533067).

## Activation information

The Knowledge-Centered Service configuration is activated with the Knowledge Management KCS Capabilities plugin \(com.snc.knowledge\_kcs\_capabilities\). For more information, see [Activate Knowledge Management KCS Capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/activate-kcs-capabilties-plugin.md).

**Parent Topic:**[Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-management.md)

**Related topics**  


[Managing KCS article states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/managing-kcs-article-states.md)