Knowledge Management v3 homepage and Knowledge Management Service Portal comparison

reference australia Updated Sep 10, 2026 2 min read knowledge-service-portal-difference.md

A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.

Note:

Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

Page		Component	V3 Homepage	Knowledge Management Service Portal
Home page		Create an article	Y	Y
		Import an article	Y	N
		Knowledge bases	Y	Y
		Featured content	Y	Y
		Most useful	Y	Y
		Most viewed	Y	Y
		Language selection menu	Y	N
		Search text box	Y	Y
Search results page		Create an article	Y	N
		Import an article	Y	N
		Search box with language selection	Y	Y
	Sort by	Relevancy	Y	Y
		Last updated (newest)	Y	Y
		Views	Y	Y
		Alphabetical	N	Y
	Filter by	Knowledge bases	Y	Y
		Categories	Y	Y
		Authors	Y	Y
		Tags	N	Y
		Resource	N	Y
		Rating	N	Y
		View count	N	Y
	Article meta data	Authored by	Y	Y
		Article number	Y	Y
		Last modified	Y	Y
		Category	Y	Y
		Number of views	Y	Y
		Star rating	Y	Y
		Relevancy rank	Y	Y
		Tags	Y	N
		Attachments	Y	Y
Article view page		Back button	Y	N
		Create Favorite icon	Y	N
		Navigation hierarchy path	Y	Y
		Article meta data- Article number Article version Authored by Last modified Number of views Star rating	Y	Y
		Subscribe option	Y	Y
		Flag article option	Y	Y
		Create incident option	Y	Y
		Edit option	Y	Y
		Article language selection option	Y	Y
		Helpful yes/no option	Y	Y
		Star rating	Y	Y
		Text box for comments	Y	Y
		Live feed comment	Y	N
		Copy permalink	Y	Y
		Most Recent Tasks widget	N	Y
		Affected Products widget	N	Y
		Most Viewed widget	N	Y
		Most Useful widget	N	Y

The **sn\_km\_portal.glide.knowman.serviceportal.enable\_redirect** property is not honored for the following use cases:

Contextual search in the Incident form
Connect

Import a Word document to a knowledge base using Knowledge Management v3

685 lines · 5.8 KB Wrap lines

---
title: Knowledge Management v3 homepage and Knowledge Management Service Portal comparison
description: A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/knowledge-service-portal-difference.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Knowledge Management reference, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge Management v3 homepage and Knowledge Management Service Portal comparison

A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.

**Note:**

Starting with the Washington DC release, the Knowledge Management v3 homepage \(com.snc.knowledge3\) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal \(com.snc.knowledge\_serviceportal\), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-service-portal-pages.md).

<table id="table_vm4_vf5_d1b"><thead><tr><th>

Page

</th><th>

 

</th><th>

Component

</th><th>

V3 Homepage

</th><th>

Knowledge Management Service Portal

</th></tr></thead><tbody><tr><td rowspan="8">

Home page

</td><td rowspan="8">

 

</td><td>

Create an article

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Import an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Knowledge bases

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Featured content

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most useful

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most viewed

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Language selection menu

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Search text box

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="23">

Search results page

</td><td rowspan="3">

 

</td><td>

Create an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Import an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Search box with language selection

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="4">

Sort by

</td><td>

Relevancy

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Last updated \(newest\)

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Views

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Alphabetical

</td><td>

N

</td><td>

Y

</td></tr><tr><td rowspan="7">

Filter by

</td><td>

Knowledge bases

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Categories

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Authors

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Tags

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Resource

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Rating

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

View count

</td><td>

N

</td><td>

Y

</td></tr><tr><td rowspan="9">

Article meta data

</td><td>

Authored by

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article number

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Last modified

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Category

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Number of views

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Relevancy rank

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Tags

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Attachments

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="18">

Article view page

</td><td rowspan="18">

 

</td><td>

Back button

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Create Favorite icon

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Navigation hierarchy path

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article meta data-   Article number
-   Article version
-   Authored by
-   Last modified
-   Number of views
-   Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Subscribe option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Flag article option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Create incident option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Edit option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article language selection option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Helpful yes/no option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Text box for comments

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Live feed comment

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Copy permalink

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most Recent Tasks widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Affected Products widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Most Viewed widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Most Useful widget

</td><td>

N

</td><td>

Y

</td></tr></tbody>
</table>The **sn\_km\_portal.glide.knowman.serviceportal.enable\_redirect** property is not honored for the following use cases:

-   Contextual search in the Incident form
-   Connect

**Related topics**  


[Import a Word document to a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/import-word-platform.md)

[Import a Word document to a knowledge base using Knowledge Management v3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_ImportADocument.md)