Machine learning solutions for Knowledge Management

---
title: Machine learning solutions for Knowledge Management
description: Machine learning in Knowledge Management helps improve knowledge governance and quality of your knowledge base.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/machine-learning-km.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Machine learning solutions for Knowledge Management

Machine learning in Knowledge Management helps improve knowledge governance and quality of your knowledge base.

Machine learning in Knowledge Management has the following benefits:

-   Improves the quality of your knowledge base by avoiding duplicate articles and makes the knowledge base more Knowledge-Centred Service \(KCS\) compliant.
-   Suggests related articles to help you solve an issue or resolve a question.
-   Identifies knowledge gaps and improves content of your knowledge base using the Knowledge Demand Insights feature.

-   **[Predictive Intelligence for Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/predictive-intelligence-for-km.md)**  
The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.

**Parent Topic:**[Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-management.md)