Preview a knowledge article with knowledge blocks in Agent Workspace

task australia Updated Sep 10, 2026 1 min read preview_blocks_agent.md
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Preview a knowledge article with knowledge blocks in Agent Workspace.

Before you begin

You must have contribute access to the knowledge base that stores the knowledge article.

Role required: agent_workspace_user and knowledge

Procedure

  1. Navigate to All > Agent Workspace > Agent Workspace Home.

  2. Go to Lists > Knowledge Articles > All.

  3. Select the article in which you want to preview a knowledge block and click Edit.

  4. Click Preview with Blocks.

    The article edit page refreshes to show options for previewing a knowledge block.

  5. Click Show Blocks to highlight the knowledge blocks added to the article.

  6. Click OK.

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