Publish a knowledge article in Agent Workspace

task australia Updated Sep 10, 2026 1 min read publish-knowledge-article-workspace.md

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Publish a knowledge article to make it available to users.

Before you begin

You must have contribute access to the knowledge base that stores the knowledge article you want to publish.

Role required: agent_workspace_user

Procedure

Navigate to All > Agent Workspace > Agent Workspace Home.
Go to Lists > Knowledge > My Articles - Unpublished.
Click a knowledge article link.
On the Knowledge form, click Publish.

Result

A knowledge article is published depending on the workflow setting of its knowledge base:

Knowledge - Instant Publish: The knowledge article is immediately published unless it is scheduled to be published at a later date.
Knowledge - Approval Publish: The knowledge article is published on approval completion unless it is scheduled to be published at a later date.

Note: With an ownership group associated with a knowledge article, ownership group members can approve self-authored articles for publication. An administrator can override this behavior by disabling the glide.knowman.ownership_group.enable_self_approval property. For more information, see Ownership groups.

For more information, see Schedule a knowledge article for publishing in Agent Workspace.

Edit a knowledge article in Agent Workspace

Knowledge workflows

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---
title: Publish a knowledge article in Agent Workspace
description: Publish a knowledge article to make it available to users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/publish-knowledge-article-workspace.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Authoring a knowledge article in Agent Workspace, Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Publish a knowledge article in Agent Workspace

Publish a knowledge article to make it available to users.

## Before you begin

You must have contribute access to the knowledge base that stores the knowledge article you want to publish.

Role required: agent\_workspace\_user

## Procedure

1. Navigate to **All** &gt; **Agent Workspace** &gt; **Agent Workspace Home**.

2. Go to **Lists** &gt; **Knowledge** &gt; **My Articles - Unpublished**.

3. Click a knowledge article link.

4. On the Knowledge form, click **Publish**.

## Result

A knowledge article is published depending on the workflow setting of its knowledge base:

- **Knowledge - Instant Publish**: The knowledge article is immediately published unless it is scheduled to be published at a later date.
- **Knowledge - Approval Publish**: The knowledge article is published on approval completion unless it is scheduled to be published at a later date.

**Note:** With an ownership group associated with a knowledge article, ownership group members can approve self-authored articles for publication. An administrator can override this behavior by disabling the **glide.knowman.ownership\_group.enable\_self\_approval** property. For more information, see [Ownership groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/enable-ownership-group.md).

For more information, see [Schedule a knowledge article for publishing in Agent Workspace]().

When published, your knowledge article appears in the My Articles - Published and All Articles lists. If the article versioning feature is enabled, the version of the article is incremented based on the [version number pattern](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-article-version-numbers.md).

**Related topics**

[Create a knowledge article in Agent Workspace]()

[Edit a knowledge article in Agent Workspace]()

[Knowledge workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/r_KnowledgeWorkflows.md)