Provide feedback for a knowledge article in the Now Mobile Information applet

---
title: Provide feedback for a knowledge article in the Now Mobile Information applet
description: You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/respond-evaluate-articles.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Using Now Mobile for Knowledge Management, Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Provide feedback for a knowledge article in the Now Mobile Information applet

You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.

## Before you begin

You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.

Role required: none

## Procedure

1.  On the Now Mobile app, tap **Information**.

2.  Select the desired article.

3.  Contribute to the article feedback by rating it, marking it as helpful or not helpful, or leaving a comment.

<table id="table_esl_yz4_jjb"><thead><tr><th>

Action

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Rate the article

</td><td>

Tap the star icons displayed on the article to indicate its effectiveness on a scale of 1 to 5.For ratings between 1 to 3 stars, a feedback task is automatically created for the article and assigned to the author or ownership group, as configured.

</td></tr><tr><td>

Mark an article as helpful or unhelpful

</td><td>

Tap the helpful icon or the not helpful icon.

</td></tr><tr><td>

Enter your comment

</td><td>

Enter a comment in the **Type your comment here** box and tap **Submit**.

</td></tr><tr><td>

View all comments and replies posted for the article

</td><td>

Scroll down to the Comments section.

</td></tr><tr><td>

Like a comment on the article

</td><td>

Underneath a comment, tap the like icon

</td></tr><tr><td>

Reply to a comment on the article

</td><td>

Underneath a comment, tap the reply icon , enter your comment in the text box that appears, and then tap **Submit**.

</td></tr><tr><td>

Delete any previous comments or replies you posted earlier

</td><td>

Go to a comment or reply, and then tap the delete icon . If a message appears, tap **OK**. Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment.

</td></tr><tr><td>

View an attachment to a comment

</td><td>

View files, if available, attached to a comment. To view a file, tap the file name. If a comment contains more than two attachments, tap the number of attachments indicator and then tap the file name.

</td></tr></tbody>
</table>
**Parent Topic:**[Using Now Mobile for Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/mobile-experience-for-km.md)

**Related topics**  


[View an article in the Now Mobile Information applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/view-article-now-mobile.md)

[Control access at the knowledge article level through user criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_SelectUCArticle.md)