Knowledge subscription email notification templates

---
title: Knowledge subscription email notification templates
description: The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/subscription-email-templates.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge Management reference, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge subscription email notification templates

The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.

|Email template|Subscription type|
|--------------|-----------------|
|KM Subscription: Article published|Knowledge base|
|KM Subscription: Article revised in KB|Knowledge base|
|KM Subscription: Article checked out|Knowledge article|
|KM Subscription: Article revised|Knowledge article|
|KM Subscription: Article commented|Knowledge article|

Users with the admin or knowledge\_admin role can customize these email notification templates. To locate the template, navigate to **System Notifications** > **Email** > **Notifications**. For more information about customizing a template, see Create an email notification.

Subscription notifications include a link at the bottom of the email to the user's Notification Preferences page.