Add a knowledge article to featured content

task australia Updated Sep 10, 2026 1 min read t_PinAnArticle.md

Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.

Before you begin

Role required: knowledge_manager, knowledge_admin, or admin

About this task

Adding an article to featured content requires associating an article to specific keywords. You can search a keyword in the knowledge service portal or search results page to display articles in the Featured content section or at the top of the knowledge search results list.

Note: The articles added to the Featured content section do not appear in the global search results and Virtual Agent conversations.

To display articles in the Featured content section, add a default keyword in the glide.knowman.default_keyword property Value field and add the same keyword to all articles you want to display in that section.
To display articles at the top of the knowledge search results list, add a list of keywords to each article you want to display at the top of the list (it is not applicable for AI search).

Procedure

Navigate to All > Knowledge > Knowledge Bases.
Select a knowledge base.
On the Knowledge form, click the Featured content related list.
Select New.
On the Knowledge keyword form, in the Knowledge field, search for and select the article.
In the Keywords field, click the unlock keywords icon .
Select the lookup iconto open the Knowledge keywords list.
Select the keyword to add for this article.

Note: If you're creating a new keyword, it must be a single word and cannot contain spaces.
Select the unlock keywords icon ( to add the keywords to the article.
Select Submit.

Result

The featured content on the knowledge service portal displays the article.

Parent Topic:Configuration tasks for knowledge managers

Related topics

Define a knowledge article category

Assign a knowledge base manager

70 lines · 2.8 KB Wrap lines

---
title: Add a knowledge article to featured content
description: Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/t\_PinAnArticle.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuration tasks for knowledge managers, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add a knowledge article to featured content

Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.

## Before you begin

Role required: knowledge\_manager, knowledge\_admin, or admin

## About this task

**Note:** The articles added to the Featured content section do not appear in the global search results and Virtual Agent conversations.

- To display articles in the Featured content section, add a default keyword in the **glide.knowman.default\_keyword** property **Value** field and add the same keyword to all articles you want to display in that section.
- To display articles at the top of the knowledge search results list, add a list of keywords to each article you want to display at the top of the list \(it is not applicable for AI search\).

## Procedure

1. Navigate to **All** &gt; **Knowledge** &gt; **Knowledge Bases**.

2. Select a knowledge base.

3. On the Knowledge form, click the Featured content related list.

4. Select **New**.

5. On the Knowledge keyword form, in the Knowledge field, search for and select the article.

6. In the Keywords field, click the unlock keywords icon .

7. Select the lookup iconto open the **Knowledge keywords** list.

8. Select the keyword to add for this article.

**Note:** If you're creating a new keyword, it must be a single word and cannot contain spaces.

9. Select the unlock keywords icon \( to add the keywords to the article.

10. Select **Submit**.

## Result

The featured content on the knowledge service portal displays the article.

**Parent Topic:**[Configuration tasks for knowledge managers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/c_KnowledgeManager.md)

**Related topics**

[Define a knowledge article category]()

[Assign a knowledge base manager]()