Select a knowledge article category

task australia Updated Sep 10, 2026 1 min read t_SelectACategory.md

Knowledge articles within a knowledge base are grouped by category. These groups can help you define the knowledge base taxonomy, and can help users find articles within that knowledge base.

Before you begin

Role required:

About this task

As a knowledge contributor, when editing a knowledge article you can select categories using the Category picker, and add or edit categories if enabled for the knowledge base.

Procedure

Click the reference lookup icon beside the Category field.
Select an existing category, or click the add category icon (+) to add a new category.

After you select a category, you can click the pen icon to rename that category. Press the enter key or click outside the selected category to save the change.

Note: Clicking Cancel while selecting a category cancels selecting a new category, but does not revert any changes you make to the categories such as renaming or adding new categories.
Fill in the fields on the form, as appropriate.
Select or add a subcategory.
Click OK.

Parent Topic:Creating and maintaining articles

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---
title: Select a knowledge article category
description: Knowledge articles within a knowledge base are grouped by category. These groups can help you define the knowledge base taxonomy, and can help users find articles within that knowledge base.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/t\_SelectACategory.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Select a knowledge article category

Knowledge articles within a knowledge base are grouped by category. These groups can help you define the knowledge base taxonomy, and can help users find articles within that knowledge base.

## Before you begin

Role required:

## About this task

As a knowledge contributor, when editing a knowledge article you can select categories using the Category picker, and add or edit categories if enabled for the knowledge base.

## Procedure

1. Click the reference lookup icon beside the **Category** field.

2. Select an existing category, or click the add category icon \(+\) to add a new category.

After you select a category, you can click the pen icon to rename that category. Press the enter key or click outside the selected category to save the change.

**Note:** Clicking **Cancel** while selecting a category cancels selecting a new category, but does not revert any changes you make to the categories such as renaming or adding new categories.

3. Fill in the fields on the form, as appropriate.

4. Select or add a subcategory.

5. Click **OK**.

**Parent Topic:**[Creating and maintaining articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/creating-and-maintaining-articles.md)