Create a UI action to enable creating knowledge articles from incidents

task australia Updated Sep 10, 2026 1 min read ui-action-article-incident.md

Raw file servicenow.com

Create a UI action to add the Knowledge check box to the Incident form.

Before you begin

Role required: admin

Procedure

Navigate to System UI > UI Actions.
Click New.
Fill in the following fields.

Field Description

Name Create Knowledge

Table Incident

Action name create_knowledge
Select the Client check box.
Select the List v3 Compatible check box.
Select the Form button check box.
In the Onclick field, enter createKnowledgeClient().
In the Condition field, enter gs.getProperty("enable_kcs_incident") == 'true' && new global.CSMTableMapUtil (current).findMapByName("incident_kcs_article") && new global.KBKnowledge().canCreate().

Field	Description
Name	Create Knowledge
Table	Incident
Action name	create_knowledge

In the Script field, enter the following code.

JavaScript

function createKnowledgeClient() {    if (g_form.modified) {        alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));        }else{        //Call the UI Action again but skip the 'onclick' function        gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');//MUST call the 'Action name' set in this UI Action    }}
//Code that runs without 'onclick'//Ensure call to server-side function with no browser errorsif (typeof window == 'undefined')    CreateKnowledgeServer();
function CreateKnowledgeServer(){    current.update();
    var map = new global.CSMTableMapUtil (current);    map.findMapByName("incident_kcs_article");    var targetURL = map.getTargetURL();        if(targetURL)        action.setRedirectURL(targetURL[0]);}

Parent Topic:Knowledge article creation from an incident

79 lines · 2.6 KB Wrap lines

---
title: Create a UI action to enable creating knowledge articles from incidents
description: Create a UI action to add the Knowledge check box to the Incident form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/ui-action-article-incident.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge article creation from an incident, Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a UI action to enable creating knowledge articles from incidents

Create a UI action to add the Knowledge check box to the Incident form.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **System UI** &gt; **UI Actions**.

2.  Click **New**.

3.  Fill in the following fields.

    |Field|Description|
    |-----|-----------|
    |Name|Create Knowledge|
    |Table|Incident|
    |Action name|create\_knowledge|

4.  Select the **Client** check box.

5.  Select the **List v3 Compatible** check box.

6.  Select the **Form button** check box.

7.  In the **Onclick** field, enter `createKnowledgeClient()`.

8.  In the **Condition** field, enter `gs.getProperty("enable_kcs_incident") == 'true' && new global.CSMTableMapUtil (current).findMapByName("incident_kcs_article") && new global.KBKnowledge().canCreate()`.

9.  In the **Script** field, enter the following code.

    ```
    function createKnowledgeClient() {
        if (g_form.modified) {
            alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));    
        }else{
            //Call the UI Action again but skip the 'onclick' function
            gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');
    //MUST call the 'Action name' set in this UI Action
        }
    }
    
    //Code that runs without 'onclick'
    //Ensure call to server-side function with no browser errors
    if (typeof window == 'undefined')
        CreateKnowledgeServer();
    
    function CreateKnowledgeServer(){
        current.update();
    
        var map = new global.CSMTableMapUtil (current);
        map.findMapByName("incident_kcs_article");
        var targetURL = map.getTargetURL();
            if(targetURL)
            action.setRedirectURL(targetURL[0]);
    }
    ```


**Parent Topic:**[Knowledge article creation from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/article-from-incident.md)