Create a UI action to enable creating knowledge articles from HR cases

task australia Updated Sep 10, 2026 1 min read ui-action-hrcase-article.md

Raw file servicenow.com

Create a UI action to add the Knowledge check box to the HR case form.

Before you begin

Role required: admin

Ensure that the Developer Application is set to Human Resources: Core.

Procedure

Navigate to All > System UI > UI Actions.
Click New.
Fill in the following fields.

Field Description

Name Create Knowledge

Table HR Case

Action name create_knowledge
Select the Client check box.
Select the List v3 Compatible check box.
Select the Form button check box.
In the Onclick field, enter createKnowledgeClient().
In the Condition field, enter gs.getProperty("sn_hr_core.enable_kcs_hr") == 'true' && new global.CSMTableMapUtil (current).findMapByName("sn_hr_core.hr_case_kcs_article") && new global.KBKnowledge().canCreate().

Field	Description
Name	Create Knowledge
Table	HR Case
Action name	create_knowledge

In the Script field, enter the following code.

JavaScript

function createKnowledgeClient() {    if (g_form.modified) {        alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));    }else{        //Call the UI Action again but skip the 'onclick' function        gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');//MUST call the 'Action name' set in this UI Action    }}
//Code that runs without 'onclick'//Ensure call to server-side function with no browser errorsif (typeof window == 'undefined')    CreateKnowledgeServer();
    function CreateKnowledgeServer(){    current.update();
    var map = new global.CSMTableMapUtil (current);    map.findMapByName("sn_hr_core.hr_case_kcs_article");    var targetURL = map.getTargetURL();    var referenceLink = "&sysparm_collection=sn_hr_core_case&sysparm_collectionID="+current.sys_id+"&sysparm_collection_key=task&sysparm_link_collection=m2m_kb_task&sysparm_collection_related_field=kb_knowledge&sysparm_referring_url=sn_hr_core_case.do%3fsys_id%3d"+current.sys_id;    if(targetURL)        action.setRedirectURL(targetURL[0]+referenceLink);}

Click Submit.

Parent Topic:Enable actionable knowledge feedback

85 lines · 3.1 KB Wrap lines

---
title: Create a UI action to enable creating knowledge articles from HR cases
description: Create a UI action to add the Knowledge check box to the HR case form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/ui-action-hrcase-article.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Enable actionable knowledge feedback, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a UI action to enable creating knowledge articles from HR cases

Create a UI action to add the Knowledge check box to the HR case form.

## Before you begin

Role required: admin

Ensure that the Developer Application is set to **Human Resources: Core**.

## Procedure

1.  Navigate to **All** &gt; **System UI** &gt; **UI Actions**.

2.  Click **New**.

3.  Fill in the following fields.

    |Field|Description|
    |-----|-----------|
    |Name|Create Knowledge|
    |Table|HR Case|
    |Action name|create\_knowledge|

4.  Select the **Client** check box.

5.  Select the **List v3 Compatible** check box.

6.  Select the **Form button** check box.

7.  In the **Onclick** field, enter `createKnowledgeClient()`.

8.  In the **Condition** field, enter `gs.getProperty("sn_hr_core.enable_kcs_hr") == 'true' && new global.CSMTableMapUtil (current).findMapByName("sn_hr_core.hr_case_kcs_article") && new global.KBKnowledge().canCreate()`.

9.  In the **Script** field, enter the following code.

    ```
    function createKnowledgeClient() {
        if (g_form.modified) {
            alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));
        }else{
            //Call the UI Action again but skip the 'onclick' function
            gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');
    //MUST call the 'Action name' set in this UI Action
        }
    }
    
    //Code that runs without 'onclick'
    //Ensure call to server-side function with no browser errors
    if (typeof window == 'undefined')
        CreateKnowledgeServer();
    
        function CreateKnowledgeServer(){
        current.update();
    
        var map = new global.CSMTableMapUtil (current);
        map.findMapByName("sn_hr_core.hr_case_kcs_article");
        var targetURL = map.getTargetURL();
        var referenceLink = 
    "&sysparm_collection=sn_hr_core_case&sysparm_collectionID="+current.sys_id+"&sysparm_collection_key=task&sysparm_link_collection=m2m_kb_task&sysparm_collection_related_field=kb_knowledge&sysparm_referring_url=sn_hr_core_case.do%3fsys_id%3d"+current.sys_id;
        if(targetURL)
            action.setRedirectURL(targetURL[0]+referenceLink);
    }
    ```

10. Click **Submit**.


**Parent Topic:**[Enable actionable knowledge feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-act-know-feedback-properties.md)