Unlink knowledge articles from linked Microsoft Word documents

---
title: Unlink knowledge articles from linked Microsoft Word documents
description: Unlink a knowledge article from a linked Microsoft Word document to edit the article directly from the Knowledge form in the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/unlink-word-document.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Authoring a knowledge article in Microsoft Word, Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Unlink knowledge articles from linked Microsoft Word documents

Unlink a knowledge article from a linked Microsoft Word document to edit the article directly from the Knowledge form in the ServiceNow AI Platform.

## Before you begin

Ensure that the article was created using the Knowledge Management - Add-in for Microsoft Word.

Role required: admin

## About this task

If a knowledge article is created using the Knowledge Management - Add-in for Microsoft Word, you can edit the article using only the linked Word document in the Word Online application. However, if you delete or move the linked Word document, the URL to the Word document and article is broken. Therefore, you will no longer be able to edit the article using the linked Word document. To continue editing such articles:

-   Manually enter the new document URL for the Word document in the **Document URL** field on the Knowledge form in Microsoft Word. For more information about the field, see [Create a knowledge article in Microsoft Word]().
-   Unlink the article from its linked Word document by following the steps in this procedure.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Articles**.

2.  Select an article from the **Published** or **Unpublished** category.

3.  On the Knowledge form, click the **Unlink from Word** related link.

    **Important:**

    When you unlink an article from Microsoft Word, it may affect the HTML formatting in the editor. This formatting change can impact how knowledge articles appear and function during editing and display.