Create a workflow for an SLA Definition

task australia Updated Sep 10, 2026 1 min read t_CreateAWorkflowFromSLADefinition.md

Raw file servicenow.com

Automate a multi-step process by creating a workflow from an SLA definition.

Before you begin

You must have the snc_required_script_writer_permission and either the workflow_admin or workflow_creator role to use the Workflow Editor.
If you’re designing the workflow as part of an update set process, see Workflow movement with update sets before creating the workflow.

Procedure

Open a list of SLA definitions.

For example Facilities > SLA Definitions or Service Level Management > SLA Definitions.
At the top of the form, next to SLA Definitions, click the new icon ([Omitted image "NewCatalogItemButton.png"] Alt text: New icon.).
Select Contract SLA or Service Offering SLA.
Next to the Workflow field, click the lookup icon.
Next to Workflow at the top, click New.

[Omitted image "CreateWorkflowFromSLADefinition.png"] Alt text: Create a workflow from an SLA definition.

The Workflow Version dialog shows in the New Workflow view. The Table field is set to SLA Definition (contract_sla) or Service Offering SLA (service_offering_sla) and is read-only.
Enter a Name.
[Optional] Enter a Description.
[Optional] Edit the conditions fields as necessary.
Click Submit.

The new workflow is created with the Begin and End activities connected by a single transition.

[Omitted image "WorkflowNew.png"] Alt text: New workflow.
Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.

For more information, see Work on workflows.
[Optional] Change the advanced settings for the workflow by clicking the properties icon ([Omitted image "PropIcon.png"] Alt text: Properties icon.).

If you make changes, click Update.

Parent Topic:Create a workflow

65 lines · 3.0 KB Wrap lines

---
title: Create a workflow for an SLA Definition
description: Automate a multi-step process by creating a workflow from an SLA definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/legacy-workflow/t\_CreateAWorkflowFromSLADefinition.html
release: australia
product: Legacy Workflow
classification: legacy-workflow
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a workflow, Workflow management, Classic Workflow, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a workflow for an SLA Definition

Automate a multi-step process by creating a workflow from an SLA definition.

## Before you begin

-   You must have the snc\_required\_script\_writer\_permission and either the workflow\_admin or workflow\_creator role to use the Workflow Editor.
-   If you’re designing the workflow as part of an update set process, see [Workflow movement with update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/legacy-workflow/c_WorkflowMovementWithUpdateSets.md) before creating the workflow.

## Procedure

1.  Open a list of SLA definitions.

    For example **Facilities &gt; SLA Definitions** or **Service Level Management &gt; SLA Definitions**.

2.  At the top of the form, next to **SLA Definitions**, click the new icon \(\[Omitted image "NewCatalogItemButton.png"\] Alt text: New icon.\).

3.  Select **Contract SLA** or **Service Offering SLA**.

4.  Next to the **Workflow** field, click the lookup icon.

5.  Next to **Workflow** at the top, click **New**.

    \[Omitted image "CreateWorkflowFromSLADefinition.png"\] Alt text: Create a workflow from an SLA definition.

    The Workflow Version dialog shows in the New Workflow view. The **Table** field is set to **SLA Definition \(contract\_sla\)** or **Service Offering SLA \(service\_offering\_sla\)** and is read-only.

6.  Enter a **Name**.

7.  \[Optional\] Enter a **Description**.

8.  \[Optional\] Edit the conditions fields as necessary.

9.  Click **Submit**.

    The new workflow is created with the **Begin** and **End** activities connected by a single transition.

    \[Omitted image "WorkflowNew.png"\] Alt text: New workflow.

10. Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.

    For more information, see [Work on workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/legacy-workflow/work-on-workflows.md).

11. \[Optional\] Change the advanced settings for the workflow by clicking the properties icon \(\[Omitted image "PropIcon.png"\] Alt text: Properties icon.\).

    If you make changes, click **Update**.


**Parent Topic:**[Create a workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/legacy-workflow/t_CreateAWorkflow.md)