Manage people and work capabilities
Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills.
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Track the skills that your teams use and need the most, associate skills with groups or individuals, and improve your training and hiring all with this module. Skills Management helps you manage data on various defined proficiencies or sets thereof. Create efficient skill assessments and associate them with teams or single personnel for improved task assignment, find and address knowledge gaps in your organization, and tailor your hiring and training plans.
E-signature
Handle electronic signatures and acknowledgments with E-signature. Use desktop or mobile interfaces to sign documents and knowledge base articles. Tailor roles related to handling signing, and give users the option to provide typed or drawn signatures, credentials, or acknowledgments.
Interaction Management
Handle all your service interactions in one place with this highly flexible, extensible system. Calls, chats, and other contacts are routed and queued through a centralized location with the Interaction Management System (IMS), enabling every product to use the same framework for communication.
ServiceNow Voice
Keep your service call system working efficiently with Voice. This module integrates easily with third-party phone systems, and reduces navigation through multiple networks for more efficient call center interactions. Added metrics and analytics let managers review call data all in one place.
--- title: Manage people and work capabilities description: Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/manage-people.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Extend ServiceNow AI Platform capabilities] --- # Manage people and work capabilities Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills. <table id="table_oyp_mhr_r5b" class="nav-card"><tbody><tr><td> [Skills Management \[Omitted image "bus-gender-neutral-leader-c-suite.svg"\] Alt text: Assess skills in individuals and teams.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/skills-management.md) </td><td> [E-signature \[Omitted image "bus-documentation.svg"\] Alt text: Manage signatures for documents or knowledge articles on any device.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/e-signature/e-signature.md) </td><td> [Interaction Management \[Omitted image "bus-handshake.svg"\] Alt text: Centralize all communications on the platform for improved service call handling.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/interaction-management.md) </td></tr><tr><td> [Password Reset \[Omitted image "bus-password-reset.svg"\] Alt text: Provide secured password reset, user verification options, and more.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/password-reset-landing-page.md) </td><td> [ServiceNow Voice \[Omitted image "bus-headset.svg"\] Alt text: Manage third-party call systems and improve the service call experience for users and agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/cloud-call-center-overview.md) </td><td> </td></tr></tbody> </table>## Skills Management Track the skills that your teams use and need the most, associate skills with groups or individuals, and improve your training and hiring all with this module. Skills Management helps you manage data on various defined proficiencies or sets thereof. Create efficient skill assessments and associate them with teams or single personnel for improved task assignment, find and address knowledge gaps in your organization, and tailor your hiring and training plans. ## E-signature Handle electronic signatures and acknowledgments with E-signature. Use desktop or mobile interfaces to sign documents and knowledge base articles. Tailor roles related to handling signing, and give users the option to provide typed or drawn signatures, credentials, or acknowledgments. ## Interaction Management Handle all your service interactions in one place with this highly flexible, extensible system. Calls, chats, and other contacts are routed and queued through a centralized location with the Interaction Management System \(IMS\), enabling every product to use the same framework for communication. ## ServiceNow Voice Keep your service call system working efficiently with Voice. This module integrates easily with third-party phone systems, and reduces navigation through multiple networks for more efficient call center interactions. Added metrics and analytics let managers review call data all in one place.
| title | Manage people and work capabilities |
| description | Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/servicenow-platform/manage-people.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Extend ServiceNow AI Platform capabilities |