Create MID Server profiles

task australia Updated Sep 10, 2026 1 min read create-mid-server-profiles.md
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Create a MID Server profile to configure MID Server settings, such as JVM memory, from your ServiceNow instance. MID Server profiles are available starting with the Zurich release and apply to all MID Server types.

Before you begin

Role required: agent_admin

Procedure

  1. Navigate to All > MID Server > Profiles and Deployments > MID Server Profiles.

    Alternatively, in the navigation filter, enter mid_server_profile.list.

  2. Select New.

  3. In the Name field, enter a name for the profile.[Omitted image "create-new-midserver-profile.png"] Alt text: MID Server Profile new record form with Name and Description fields.

  4. In the Description field, enter a description for the profile.

  5. Select Submit.

  6. Select the profile record you created.

  7. Select the relevant tabs and set the parameters to define the profile. [Omitted image "mid-server-profile-record.png"] Alt text: MID Server profile record showing configuration tabs.

    For example, in the MID Profile Wrapper Configs tab, select New, and then complete the fields.

    Field Description
    Parameter name The parameter name. For example, wrapper.java.maxmemory.
    Value The parameter value. For example, enter 4096 to set JVM maximum memory to 4096 MB.

    Tip: To verify the JVM memory change was applied, check the wrapper.log file on the MID Server host and verify the -Xmx value matches your configured parameter.

    For more information on the tables available for configuration, see MID Server profile configuration data.

  8. Select Submit.

    Tip:

    You can also create profiles using the following alternative methods:

    • On a MID Server profile record, in the Related Links section, select Duplicate to copy an existing profile record and customize it.
    • On a MID Server record, in the Related Links section, select Create MID Profile to create a MID Server profile from the selected MID Server.

What to do next

After creating the profile and setting its parameters, configure the MID Servers to use it. See Configure MID Servers using profiles.

Keywords create MID Server profileMID Server profilesMID Server configuration
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