Manage a background job in Hermes Messaging Service

task australia Updated Sep 10, 2026 1 min read manage-a-background-job.md

Manage background jobs in Hermes Messaging Service to control when and how often scheduled tasks run. You can make a job inactive, re-enable it, or adjust its interval from the Hermes Settings page.

Before you begin

Role required: maint or hermes_admin

About this task

For a list of Hermes background jobs and their default frequencies, see .

Procedure

Navigate to All > Hermes Messaging Service > Settings.
Navigate to the settings category whose background job you plan to manage.

Each category lists its associated jobs below its properties table.
Select the background job link, such as Hermes IP ACL Publish Job or Hermes Kafka Client Metrics Collection.

The Schedule Item record for the job opens in a new window.
In the Schedule Item record for the job, modify the related setting.

Action	Steps
Change the job state	Select an option from the State field:- Ready: The job is active and runs on its next scheduled trigger. Paused: The job is inactive and does not run until the state is changed back to Ready.
Change the trigger type	Select an option from the Trigger type list. The options that are relevant to Hermes Messaging Service background jobs are Interval (the default), Daily, or Repeat.
Change the repeat interval for an Interval-type job	Update the Days, Hours, and Minutes fields in the Repeat row.For example, the Hermes Active Cluster Heartbeat job runs every 10 minutes by default (Days: 0, Hours: 00, Minutes: 10).

Action

Steps

Change the job state

Select an option from the State field:- Ready: The job is active and runs on its next scheduled trigger.

Paused: The job is inactive and does not run until the state is changed back to Ready.

Change the trigger type

Select an option from the Trigger type list. The options that are relevant to Hermes Messaging Service background jobs are Interval (the default), Daily, or Repeat.

Change the repeat interval for an Interval-type job

Update the Days, Hours, and Minutes fields in the Repeat row.For example, the Hermes Active Cluster Heartbeat job runs every 10 minutes by default (Days: 0, Hours: 00, Minutes: 10).

5. Select **Update**.

Parent Topic:Managing Hermes settings

Keywords HermesHermes settingsHermes configurationbackground jobshermes\_adminmaintscheduled jobs

82 lines · 2.9 KB Wrap lines

---
title: Manage a background job in Hermes Messaging Service
description: Manage background jobs in Hermes Messaging Service to control when and how often scheduled tasks run. You can make a job inactive, re-enable it, or adjust its interval from the Hermes Settings page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/multi-instance-framework-hermes/manage-a-background-job.html
release: australia
product: Multi-Instance Framework - Hermes
classification: multi-instance-framework-hermes
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Hermes, Hermes settings, Hermes configuration, background jobs, hermes\_admin, maint, scheduled jobs]
breadcrumb: [Managing Hermes settings, Administer, Hermes Messaging Service, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Manage a background job in Hermes Messaging Service

Manage background jobs in Hermes Messaging Service to control when and how often scheduled tasks run. You can make a job inactive, re-enable it, or adjust its interval from the Hermes Settings page.

## Before you begin

Role required: maint or hermes\_admin

## About this task

For a list of Hermes background jobs and their default frequencies, see .

## Procedure

1.  Navigate to **All** &gt; **Hermes Messaging Service** &gt; **Settings**.

2.  Navigate to the settings category whose background job you plan to manage.

    Each category lists its associated jobs below its properties table.

3.  Select the background job link, such as **Hermes IP ACL Publish Job** or **Hermes Kafka Client Metrics Collection**.

    The Schedule Item record for the job opens in a new window.

4.  In the Schedule Item record for the job, modify the related setting.

<table id="table_jfk_czf_ljc"><thead><tr><th>

Action

</th><th>

Steps

</th></tr></thead><tbody><tr><td>

Change the job state

</td><td>

Select an option from the **State** field:-   **Ready**: The job is active and runs on its next scheduled trigger.
-   **Paused**: The job is inactive and does not run until the state is changed back to **Ready**.


</td></tr><tr><td>

Change the trigger type

</td><td>

Select an option from the **Trigger type** list. The options that are relevant to Hermes Messaging Service background jobs are Interval \(the default\), Daily, or Repeat.

</td></tr><tr><td>

Change the repeat interval for an Interval-type job

</td><td>

Update the **Days**, **Hours**, and **Minutes** fields in the **Repeat** row.For example, the Hermes Active Cluster Heartbeat job runs every 10 minutes by default \(Days: 0, Hours: 00, Minutes: 10\).

</td></tr></tbody>
</table>5.  Select **Update**.


**Parent Topic:**[Managing Hermes settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/manage-hermes-settings.md)