Add participants to a conference call

task australia Updated Sep 10, 2026 1 min read add-participants-cisco-webex-notify-call.md

Raw file servicenow.com

Add a participant to a conference call to participate in the discussion to resolve the major incident.

Before you begin

Role required: notify_admin, major_incident_manager, or communication_manager

Procedure

Navigate to All > Incident > Major Incidents > Open.
Open the relevant major incident.
Select View Workbench.
Select Collaborate tab.
Select (+) Participants under Active Participants.
On the form, fill the fields.

Field	Description
Add Participants	Option to add the users and the stakeholders to work towards the resolution of the ticket. Users: Enter the name of the user to include in the call. Group: Enter the group of users to be included in the call. Email: Enter a valid email of the participant to be included in the call. After adding the required stakeholders, click Add to selected.
Title	The default title is the ticket number appended with the short description.
Include a brief message for participants	Option to provide an opening message to the user before beginning the interaction.

Field

Description

Add Participants

Option to add the users and the stakeholders to work towards the resolution of the ticket.

Users: Enter the name of the user to include in the call.
Group: Enter the group of users to be included in the call.
Email: Enter a valid email of the participant to be included in the call. After adding the required stakeholders, click Add to selected.

Title

The default title is the ticket number appended with the short description.

Include a brief message for participants

Option to provide an opening message to the user before beginning the interaction.

7. Select **Add Participants**.

You can view the participants status in an active conference call.

Parent Topic:Using the Notify Cisco Webex Connector with a major incident

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---
title: Add participants to a conference call
description: Add a participant to a conference call to participate in the discussion to resolve the major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/add-participants-cisco-webex-notify-call.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the Notify Cisco Webex Connector with a major incident, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add participants to a conference call

Add a participant to a conference call to participate in the discussion to resolve the major incident.

## Before you begin

Role required: notify\_admin, major\_incident\_manager, or communication\_manager

## Procedure

1.  Navigate to **All** &gt; **Incident** &gt; **Major Incidents** &gt; **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select **Collaborate** tab.

5.  Select \(+\) Participants under **Active Participants**.

6.  On the form, fill the fields.

<table id="table_n45_1rm_1rb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Add Participants

</td><td>

Option to add the users and the stakeholders to work towards the resolution of the ticket.

 -   **Users**: Enter the name of the user to include in the call.
-   **Group**: Enter the group of users to be included in the call.
-   **Email**: Enter a valid email of the participant to be included in the call.
 After adding the required stakeholders, click **Add to selected**.

</td></tr><tr><td>

Title

</td><td>

The default title is the ticket number appended with the short description.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Option to provide an opening message to the user before beginning the interaction.

</td></tr></tbody>
</table>7.  Select **Add Participants**.

    You can view the participants status in an active conference call.


**Parent Topic:**[Using the Notify Cisco Webex Connector with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.md)