Advanced configuration for voice

---
title: Advanced configuration for voice
description: Configure Answering Machine Detection \(AMD\) to determine if a human has picked up the call or not.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/advanced-configure-voice.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Notify with Twilio, Configuring Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Advanced configuration for voice

Configure Answering Machine Detection \(AMD\) to determine if a human has picked up the call or not.

## Before you begin

Role required: notify\_admin

## Procedure

1.  Navigate to **All** > **Notify** > **Administration** > **Twilio Direct Configuration**.

2.  On the Twilio Account Properties page, enter your **Account SID**.

3.  Enter your **Auth Token**.

4.  Click **Connect**.

5.  On the **Advance Voice Features** tab, check the **Detect answering machine**box.

6.  On the **Advance Voice Features** tab, enter the number of seconds in the **Machine detection timeout** field to set a timeout value.


**Parent Topic:**[Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/t_ConfigureNotifyWithTwilio.md)