Configure Amazon Polly as default voice tone for text to speech

task australia Updated Sep 10, 2026 1 min read configure-amazon-polly-voice-tone.md

Raw file servicenow.com

You can configure Amazon Polly as the default voice by overriding the default voice tone for text to speech.

Before you begin

Role required: notify_admin

Procedure

Navigate to All > Notify > Administration > Twilio Direct Additional Properties.

[Omitted image "twilio-direct-add-properties.png"] Alt text: Twilio Direct additional properties
In the Twilio Direct driver property field, enter the preferred voice tone.

For example: "Polly.Joanne". The ServiceNow® instance passes Polly.Joanne value to the Twilio service and renders the voice in Joanne’s tone.

If you have a new San Diego or a higher version instance, the voice property will not be defined by default and the voice settings at Twilio will be considered. For more information on Amazon Polly voice, see Twilio Text-to-speech. However, if you are upgrading to San Diego or a higher release version, the default voice property will be "alice".

Note: If you are defining the property in your ServiceNow® instance, the Twilio voice settings are overridden.

Parent Topic:Configure Notify with Twilio

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---
title: Configure Amazon Polly as default voice tone for text to speech
description: You can configure Amazon Polly as the default voice by overriding the default voice tone for text to speech.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/configure-amazon-polly-voice-tone.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Notify with Twilio, Configuring Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure Amazon Polly as default voice tone for text to speech

You can configure Amazon Polly as the default voice by overriding the default voice tone for text to speech.

## Before you begin

Role required: notify\_admin

## Procedure

1. Navigate to **All** &gt; **Notify** &gt; **Administration** &gt; **Twilio Direct Additional Properties**.

\[Omitted image "twilio-direct-add-properties.png"\] Alt text: Twilio Direct additional properties

2. In the Twilio Direct driver property field, enter the preferred voice tone.

For example: "`Polly.Joanne`". The ServiceNow® instance passes Polly.Joanne value to the Twilio service and renders the voice in Joanne’s tone.

If you have a new San Diego or a higher version instance, the voice property will not be defined by default and the voice settings at Twilio will be considered. For more information on Amazon Polly voice, see [Twilio Text-to-speech](https://www.twilio.com/docs/voice/twiml/say/text-speech#amazon-polly). However, if you are upgrading to San Diego or a higher release version, the default voice property will be "alice".

**Note:** If you are defining the property in your ServiceNow® instance, the Twilio voice settings are overridden.

**Parent Topic:**[Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/t_ConfigureNotifyWithTwilio.md)