Create a collaborative communication task from MIM workbench

task australia Updated Sep 10, 2026 1 min read create-collab-comm-cisco-webex-notify.md

Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.

Before you begin

Role required: notify_view, or notify_setup_admin

Procedure

Navigate to All > Incident > Major Incidents > Open.
Open the relevant major incident.
Select View Workbench.
Select Collaborate tab.
Select Add that appears in the Communication Tasks section.
On the form, fill the fields.

Field	Description
Task Short description	Option to provide a short description for the communication task.
Channels	Option to choose the channel for communication. Select Conference.
Frequency	Option to select the frequency at which the task must be executed. A task can be executed only once or on specific durations.
Due in (Minutes)	Time span by when the task must be executed after the task initiates.

7. Select **Next**.

In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
Select Add.

Parent Topic:Using the Notify Cisco Webex Connector with a major incident

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---
title: Create a collaborative communication task from MIM workbench
description: Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/create-collab-comm-cisco-webex-notify.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the Notify Cisco Webex Connector with a major incident, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a collaborative communication task from MIM workbench

Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.

## Before you begin

Role required: notify\_view, or notify\_setup\_admin

## Procedure

1.  Navigate to **All** &gt; **Incident** &gt; **Major Incidents** &gt; **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select **Collaborate** tab.

5.  Select **Add** that appears in the **Communication Tasks** section.

6.  On the form, fill the fields.

<table id="table_rng_24m_1rb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Task Short description

</td><td>

Option to provide a short description for the communication task.

</td></tr><tr><td>

Channels

</td><td>

Option to choose the channel for communication.

 Select **Conference**.

</td></tr><tr><td>

Frequency

</td><td>

Option to select the frequency at which the task must be executed.

 A task can be executed only once or on specific durations.

</td></tr><tr><td>

Due in \(Minutes\)

</td><td>

Time span by when the task must be executed after the task initiates.

</td></tr></tbody>
</table>7.  Select **Next**.

8.  In the **Manage Recipients** tab, add the users required to be involved in the major incident communication plan.

9.  Select **Add**.


**Parent Topic:**[Using the Notify Cisco Webex Connector with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.md)