Join a conference call

---
title: Join a conference call
description: You can join an active conference call from an incident to discuss about the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/join-cisco-webex-notify-call.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the Notify Cisco Webex Connector with a major incident, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Join a conference call

You can join an active conference call from an incident to discuss about the resolution of an incident.

## Before you begin

Role required: notify\_view, notify\_admin, major\_incident\_manager, or communication\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select **Collaborate** tab.

5.  Select **Join Call**.


**Parent Topic:**[Using the Notify Cisco Webex Connector with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.md)