Create a custom Notify subflow

task australia Updated Sep 10, 2026 1 min read modify-notify-flow.md

Raw file servicenow.com

Create your own custom flows to use in Notify using Workflow Studio.

Before you begin

Role required: admin

Procedure

Navigate to All > Process Automation > Flow Designer.
Select Subflows.
Select New > Subflow.
Provide the details in the new subflow section, and then select Build subflow.
Select Action under ACTIONS.
Select Global, and then select a Notify action.
Enter the details in Action Inputs based on the Notify action chosen.

For example, if you select Say, you must enter the details as shown below:
- Text to say: Provide the text in this field that must be read.
- Language: Select the language.
- Notify Call: Select the Notify call.
Select Done.
Select Publish.

A pop-up window appears to confirm the publication of the subflow.
Select Publish.

What to do next

In order to use your workflow, you can test and map the subflow to a Notify number group. To map the subflow, you must navigate to All > Notify > Number Groups. Select a Notify group, and then map the created subflow.

Parent Topic:Notify flows

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---
title: Create a custom Notify subflow
description: Create your own custom flows to use in Notify using Workflow Studio.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/modify-notify-flow.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notify flows, Notify reference, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a custom Notify subflow

Create your own custom flows to use in Notify using Workflow Studio.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Process Automation** &gt; **Flow Designer**.

2. Select **Subflows**.

3. Select **New** &gt; **Subflow**.

4. Provide the details in the new subflow section, and then select **Build subflow**.

5. Select **Action** under **ACTIONS**.

6. Select **Global**, and then select a Notify action.

7. Enter the details in Action Inputs based on the Notify action chosen.

For example, if you select **Say**, you must enter the details as shown below:

- **Text to say**: Provide the text in this field that must be read.
- **Language**: Select the language.
- **Notify Call**: Select the Notify call.
8. Select **Done**.

9. Select **Publish**.

A pop-up window appears to confirm the publication of the subflow.

10. Select **Publish**.

## What to do next

In order to use your workflow, you can test and map the subflow to a Notify number group. To map the subflow, you must navigate to **All** &gt; **Notify** &gt; **Number Groups**. Select a Notify group, and then map the created subflow.

**Parent Topic:**[Notify flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/notify-flow-designer.md)