Business rules installed with Notify

reference australia Updated Sep 10, 2026 2 min read r_NotifyBusinessRules.md
Raw file servicenow.com

Notify adds the following business rules.

Business rule Table Description
No Call Workflows for Shortcodes [notify_group] Checks and displays an error if the call is being triggered by a short code.
Update Participant Duration [notify_participant] Updates participant duration when it becomes inactive.
Check if Notify call exists and active [notify_participant_session] Checks if Notify call has valid reference record and updates it if the call is inactive currently.
Update Last Active On [notify_participant] Sets the last active before insertion/update of Notify participant.
Show info msg about selection in choice [notify_group_selector_choice] Displays a message if either Notify group or conference provider is not selected.
Validate values in the choice [notify_group_selector_choice] Checks if either of Notify group or conference provider is filled.
Set scratchpad values [notify_group_selector_choice] Checks if conference provider is available by iterating through service provider list.
Show message for empty choices [notify_group_selector] Displays an info message if there are no choices for the provider selector.
Clear fields when Manual Selection is set [notify_group_selector] Clears out some fields when manual selection is set in Notify group selector table.
Update Participant Duration [notify_participant_session] Calculates the duration of participant on conference call.
Update session muted state [notify_participant] Sets the value of mute and expelled to true once the conference call participant becomes inactive.
Update conference call [notify_participant] Sets the state of conference call based on the participant leaving or joining the call.
Validate Order field value [notify_group_selector] Validates order field value to be unique amongst all provider selectors.
Restrict Workflows For only Voice Nums [notify_number] Restricts association of voice only capable number with number group having inbound/outbound SMS workflows.
Restrict Workflows For only SMS Numbers [notify_number] Restricts association of SMS only capable number with number group having inbound/outbound voice workflows.
Validations on default record [notify_group_selector] Validates that source table and order field are mandatory in case of default set to false and both fields empty in case of default set to true.
Clearing fields when Default is true [notify_group_selector] Clears out some fields when default is set to true.
No Default selector set [notify_group_selector] Ensures one active provider selector is set as default.
Check active default selector is unique [notify_group_selector] Ensures only one provider selector is set as default.
Process SMS preferences for incoming SMS [notify_message] When an SMS preference configuration defined for a particular telephony provider, then apply it for every incoming SMS.
Check default notify group is unique [notify_group] Validates that not more than one group is set as default Notify group.
Trigger conference end [notify_conference_call] When a conference call ends, triggers the notify.conference.end event
Update Call Active State [notify_call_status] Updates the status of the call in notify_call_status with the status received from Twilio.
Update Conference Call Active State [notify_participant Updates the active flag in notify_participant table. Also calculates the duration when the call is ended by a participant.
Update Participant Active State [notify_participant_session] Updates the active flag for the participant (notify_participant), and calculates the total time on the call upon disconnecting from the call.
Update Participant Session Active State [notify_call] Synchronizes the state of the call between notify_call and notify_participant_session. Upon disconnecting from the call, updates notify_participant_session with the duration of the call.
Warn for incorrectly configured workflow [notify_group] Checks notify_group table and displays an error if the a workflow is not configured correctly

Parent Topic:Components installed with Notify

Search documentation
Search document titles and file paths on the australia branch