SMS Statuses

reference australia Updated Sep 10, 2026 1 min read r_SMSStatus.md

Every Twilio SMS message request has a status value which describes the current state of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are few descriptions of possible statuses of SMS sent from Notify through Twilio REST API.

Status	Description
queued	The message has been queued by the provider to be sent to the carrier network.
accepted	The message is being processed by the provider before sending it to the carrier network.
sending	The message is being forwarded to the carrier network.
sent	The message has been successfully forwarded to the carrier network.
receiving	The provider has received an incoming message from the carrier network and is processing it.
received	ServiceNow has received the incoming message from the provider.
delivered	The message has been delivered to the target device.Note: A provider may not be able to report this status if the upstream carrier does not report this.
undelivered	The message could not be delivered to the target device.Note: A provider may not be able to report this status if the upstream carrier does not report this.
failed	The message failed to be forwarded to the carrier network.
unknown	The driver does not support the status

**Parent Topic:**[Using Notify with SMS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifySMS.md)

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---
title: SMS Statuses
description: Every Twilio SMS message request has a status value which describes the current state of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are few descriptions of possible statuses of SMS sent from Notify through Twilio REST API.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/r\_SMSStatus.html
release: australia
product: Notify
classification: notify
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Notify with SMS, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# SMS Statuses

Every Twilio SMS message request has a status value which describes the current state of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are few descriptions of possible statuses of SMS sent from Notify through Twilio REST API.

<table id="table_yv2_51g_xfb"><thead><tr><th align="left">

Status

</th><th align="left">

Description

</th></tr></thead><tbody><tr><td>

queued

</td><td>

The message has been queued by the provider to be sent to the carrier network.

</td></tr><tr><td>

accepted

</td><td>

The message is being processed by the provider before sending it to the carrier network.

</td></tr><tr><td>

sending

</td><td>

The message is being forwarded to the carrier network.

</td></tr><tr><td>

sent

</td><td>

The message has been successfully forwarded to the carrier network.

</td></tr><tr><td>

receiving

</td><td>

The provider has received an incoming message from the carrier network and is processing it.

</td></tr><tr><td>

received

</td><td>

ServiceNow has received the incoming message from the provider.

</td></tr><tr><td>

delivered

</td><td>

The message has been delivered to the target device.**Note:** A provider may not be able to report this status if the upstream carrier does not report this.

</td></tr><tr><td>

undelivered

</td><td>

The message could not be delivered to the target device.**Note:** A provider may not be able to report this status if the upstream carrier does not report this.

</td></tr><tr><td>

failed

</td><td>

The message failed to be forwarded to the carrier network.

</td></tr><tr><td>

unknown

</td><td>

The driver does not support the status

</td></tr></tbody>
</table>**Parent Topic:**[Using Notify with SMS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifySMS.md)