Send communication updates for an incident communications plan

---
title: Send communication updates for an incident communications plan
description: Update users on the latest communication on an incident through selected communication channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/t\_IASendSMSNotifications.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Notify with Incident Communications Management, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Send communication updates for an incident communications plan

Update users on the latest communication on an incident through selected communication channels.

## Before you begin

-   Role required: notify\_view, or notify\_setup\_admin
-   Activate the Notify plugin \(com.snc.notify\) if you want to send communication through SMS.
-   Set at least one communication channel for a communication task as SMS or email.

## Procedure

1.  Navigate to **Incident Communications Management** > **All**.

2.  Open an incident communication plan record.

3.  From the Incident Communication Tasks related list, open the incident communication task for which you want to send updates.

4.  In the related links, click **Start Updates**.

5.  Fill the required information and click **Send**.

    For sending an SMS communication, in the **From** choice list, select a number from which you want to send the communication.

6.  Click **Send**.


**Parent Topic:**[Using Notify with Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifyWithIncidentAlert.md)

**Related topics**  


[bundle-itsm.c_IncidentAlertManagement]