Disconnect from a Twilio account

---
title: Disconnect from a Twilio account
description: If a Twilio account is already associated with a different system, disconnect the account from the other system before connecting to the current instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/t\_disconnect-from-Twilio-account.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Notify with Twilio, Configuring Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Disconnect from a Twilio account

If a Twilio account is already associated with a different system, disconnect the account from the other system before connecting to the current instance.

## Before you begin

Role required: notify\_admin

## Procedure

1.  Navigate to **All** > **Notify** > **Administration** > **Twilio Direct Configuration**.

2.  On the Twilio Account Properties page, click **Disconnect**.

3.  In the Disconnecting Twilio account pop-up window, click **OK**.

    The account is disconnected from the instance. The system clears the **Account SID** and **Auth Token** fields and deactivates the list of associated phone numbers.


**Parent Topic:**[Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/t_ConfigureNotifyWithTwilio.md)