Business rules installed with Twilio Direct driver

reference australia Updated Sep 10, 2026 1 min read twilio-business-rules.md

Twilio installs the following business rules.

Business rule	Table	Description
Account Connected Disconnected Message	[sn_twilio_direct_twilio_config]	Verifies if Twilio is completely configured and displays an info message.
Calculate test duration	[sn_twilio_direct_callback_test]	Sets the duration for Twilio Callback tests.
Machine detection timeout range check	[sn_twilio_direct_twilio_config]	Verifies the timeout values for detecting the answering machine if the Detect answering machineis enabled. The valid range of the timeout is 3-120 seconds.
Move credentials	[sn_twilio_direct_twilio_config]	Moves the account credentials to [sn_twilio_direct_basic_auth]
Populate Credentials	[sn_twilio_direct_twilio_config]	Populates the current SID and Auth token from the [sn_twilio_direct_basic_auth] table to display them.
Set outbound calculated fields & auth	[sn_twilio_direct_twilio_config]	Sets the account credentials in the basic auth profile
Set Reset JWT Key	[sn_twilio_direct_basic_auth]	Copies the auth token from [sn_twilio_direct_basic_auth] to signing key password in [jwt_keystore_aliases].
Validate & set inbound calculated fields	[sn_twilio_direct_twilio_config]	Populates the callback_endpoint field based on the inbound rest field value. Displays an error message if the endpoint URLs are not in the correct format.
Validate Fast Bulk SMS option	[sn_twilio_direct_twilio_config]	When Twilio Notify bulk SMS is enabled, validates the Twilio messaging and Notify service id.
Validate Intelligent SMS option	[sn_twilio_direct_twilio_config]	When Intelligent SMS handling is enabled, validates the Twilio messaging service id.

Parent Topic:Components installed with Twilio Direct driver

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---
title: Business rules installed with Twilio Direct driver
description: Twilio installs the following business rules.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/twilio-business-rules.html
release: australia
product: Notify
classification: notify
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Components installed with Twilio Direct driver, Notify reference, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Business rules installed with Twilio Direct driver

Twilio installs the following business rules.

|Business rule|Table|Description|
|-------------|-----|-----------|
|Account Connected Disconnected Message|\[sn\_twilio\_direct\_twilio\_config\]|Verifies if Twilio is completely configured and displays an info message.|
|Calculate test duration|\[sn\_twilio\_direct\_callback\_test\]|Sets the duration for Twilio Callback tests.|
|Machine detection timeout range check|\[sn\_twilio\_direct\_twilio\_config\]|Verifies the timeout values for detecting the answering machine if the **Detect answering machine**is enabled. The valid range of the timeout is 3-120 seconds.|
|Move credentials|\[sn\_twilio\_direct\_twilio\_config\]|Moves the account credentials to \[sn\_twilio\_direct\_basic\_auth\]|
|Populate Credentials|\[sn\_twilio\_direct\_twilio\_config\]|Populates the current SID and Auth token from the \[sn\_twilio\_direct\_basic\_auth\] table to display them.|
|Set outbound calculated fields &amp; auth|\[sn\_twilio\_direct\_twilio\_config\]|Sets the account credentials in the basic auth profile|
|Set Reset JWT Key|\[sn\_twilio\_direct\_basic\_auth\]|Copies the auth token from \[sn\_twilio\_direct\_basic\_auth\] to signing key password in \[jwt\_keystore\_aliases\].|
|Validate &amp; set inbound calculated fields|\[sn\_twilio\_direct\_twilio\_config\]|Populates the callback\_endpoint field based on the inbound rest field value. Displays an error message if the endpoint URLs are not in the correct format.|
|Validate Fast Bulk SMS option|\[sn\_twilio\_direct\_twilio\_config\]|When **Twilio Notify bulk SMS** is enabled, validates the Twilio messaging and Notify service id.|
|Validate Intelligent SMS option|\[sn\_twilio\_direct\_twilio\_config\]|When **Intelligent SMS handling** is enabled, validates the Twilio messaging service id.|

**Parent Topic:**[Components installed with Twilio Direct driver](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/installed-with-twilio.md)