List of Notify calls

reference australia Updated Sep 10, 2026 1 min read view-list-of-notify-calls.md

If you are a Notify administrator, you can view a list of calls and the status of a call made to or from Notify. The call records help in reporting and analytics.

Notify list

To view a list of calls, navigate to Notify > Calls.

Call records are generated automatically when a user calls a Notify number or when a user makes an outbound call through Notify. You cannot create call records manually.

Note: Although you can delete a call record, doing so may result in cascade deletion of related records.

For Notify calls where the source is specified, such as a task number, the source is added to the Notify Calls [notify_call] table in the Source column. For Notify conference calls where the source is specified, the source is added to the records for each of the calls in the conference.

Call status	Description
initiated	The number has just been dialed
ringing	The call is currently ringing.
in_progress	The call was answered and is currently in progress.
no_answer	The call was not answered.
completed	The call was answered and has ended normally.
busy	The caller received a busy signal.
failed	The call could not be completed as dialed, most likely because the phone number was non-existent.
invalid	The call could not be connected since input is invalid.
unknown	The driver does not support the status

Parent Topic:Using Notify for making conference calls

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---
title: List of Notify calls
description: If you are a Notify administrator, you can view a list of calls and the status of a call made to or from Notify. The call records help in reporting and analytics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/view-list-of-notify-calls.html
release: australia
product: Notify
classification: notify
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Notify for making conference calls, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# List of Notify calls

If you are a Notify administrator, you can view a list of calls and the status of a call made to or from Notify. The call records help in reporting and analytics.

## Notify list

To view a list of calls, navigate to **Notify** &gt; **Calls**.

Call records are generated automatically when a user calls a Notify number or when a user makes an outbound call through Notify. You cannot create call records manually.

**Note:** Although you can delete a call record, doing so may result in cascade deletion of related records.

For Notify calls where the source is specified, such as a task number, the source is added to the Notify Calls \[notify\_call\] table in the **Source** column. For Notify conference calls where the source is specified, the source is added to the records for each of the calls in the conference.

|Call status|Description|
|-----------|-----------|
|initiated|The number has just been dialed|
|ringing|The call is currently ringing.|
|in\_progress|The call was answered and is currently in progress.|
|no\_answer|The call was not answered.|
|completed|The call was answered and has ended normally.|
|busy|The caller received a busy signal.|
|failed|The call could not be completed as dialed, most likely because the phone number was non-existent.|
|invalid|The call could not be connected since input is invalid.|
|unknown|The driver does not support the status|

**Parent Topic:**[Using Notify for making conference calls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifyConferenceCalls.md)