View CI information with the ServiceNow Otto CI summarization skill

---
title: View CI information with the ServiceNow Otto CI summarization skill
description: View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-agent-ci-summarizer.html
release: australia
product: Now Assist for Configuration Management Database \(CMDB\)
classification: now-assist-for-configuration-management-database-cmdb
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use generative AI skills, ServiceNow Otto for Configuration Management Database \(CMDB\), Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# View CI information with the ServiceNow Otto CI summarization skill

View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of.

## Before you begin

Role required: sn\_cmdb\_user

## About this task

This procedure describes how you can manually access the skill. In addition, any agentic workflow can use the skill.

When a ServiceNow Otto skill is enabled, the ServiceNow Otto icon \[Omitted image "icon-otto-outline-24.svg"\] icon appears in the toolbar of the workspace. For more information, see [Working in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

## Procedure

1.  Select a CI from the workspace or from any list view.

    For example, select **All** and enter `cmdb_ci.list` in the search filter. Select a CI to open its CI form.

2.  Select **Summarize** in the ServiceNow Otto box.

    \[Omitted image "na-cmdb-summarize-button.png"\] Alt text: Summarize button on the CI form.

    ServiceNow Otto generates and displays summary information for the CI, as in this example.

    \[Omitted image "na-cmdb-ci-summary-example.png"\] Alt text: Summary information.

3.  Provide feedback, copy the response text to the clipboard, or refresh the response.

<table id="choicetable_md1_nyf_xyb"><thead><tr><th align="left" id="d400455e163">

Option

</th><th align="left" id="d400455e166">

Procedure

</th></tr></thead><tbody><tr><td id="d400455e172">

**Provide feedback for the summary**

</td><td>

If you think that the response was helpful, select thumbs-up \[Omitted image "icon-thumbs-up.png"\]. If you think that it wasn’t helpful, select thumbs-down \[Omitted image "icon-thumbs-down.png"\].This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs \(sys\_generative\_ai\_log\_list.do\).

</td></tr><tr><td id="d400455e187">

**Copy the summary**

</td><td>

Select the copy to clipboard icon \[Omitted image "icon-clipboard.png"\] to use the response information for another purpose, such as pasting into an email.

</td></tr><tr><td id="d400455e198">

**Refresh the summary**

</td><td>

If you think that data might have changed after you viewed the response, select the redo icon \[Omitted image "icon-redo.png"\] to refresh the response information.

</td></tr></tbody>
</table>
**Related topics**  


[Configure the CI summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/now-assist-cmdb-config-ci-summary.md)