Get advice on CMDB governance from ServiceNow Otto

---
title: Get advice on CMDB governance from ServiceNow Otto
description: Work through the process of improving CMDB data accuracy, completeness, and health. The objective is to help users to trust the data that they use for their work.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-awf-cmdb-governance.html
release: australia
product: Now Assist for Configuration Management Database \(CMDB\)
classification: now-assist-for-configuration-management-database-cmdb
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advice on CMDB governance, Using agentic workflows, ServiceNow Otto for Configuration Management Database \(CMDB\), Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Get advice on CMDB governance from ServiceNow Otto

Work through the process of improving CMDB data accuracy, completeness, and health. The objective is to help users to trust the data that they use for their work.

## Before you begin

Role required: admin or system\_scheduler\_admin

## About this task

To learn more about using the ServiceNow Otto panel, see [Working in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

## Procedure

1.  Use either of the following methods to start the process.

    -   While working in the Service Graph Workspace orCMDB Workspace, select **Provide advice on CMDB governance** in the Quick Links section.
    -   While working in the Service Graph Workspace orCMDB Workspace, select the ServiceNow Otto icon \[Omitted image "icon-otto-outline-24.svg"\] and then enter `Provide advice on CMDB governance`.
2.  Enter the class of CI to create and then continue by answering the ServiceNow Otto questions.


**Parent Topic:**[Getting advice from ServiceNow Otto on CMDB governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-awf-governance.md)

**Related topics**  


[Property settings for ServiceNow Otto for CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-data-fdn-properties.md)