View CI details on the Explore CI view

---
title: View CI details on the Explore CI view
description: ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-skill-ci-form-help-explore.html
release: australia
product: Now Assist for Configuration Management Database \(CMDB\)
classification: now-assist-for-configuration-management-database-cmdb
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use generative AI skills, ServiceNow Otto for Configuration Management Database \(CMDB\), Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# View CI details on the Explore CI view

ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.

## Before you begin

Role required: cmdb\_inst\_admin

## About this task

In addition to using ServiceNow Otto on the Explore CI page, ServiceNow Otto provides detailed information on any CI form while you create, view, or update a CI record, as described in [View CI attribute descriptions on CI forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-skill-ci-form-help.md).

## Procedure

1.  While viewing a CI on the Explore CI view, select **Ask Otto**.

    The ServiceNow Otto panel opens. Enter a question about any field or section on the view. For more information, see [Working in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

    \[Omitted image "na-cmdb-ci-form-help-explore-ci-ex.png"\] Alt text: Description of the CI attribute

2.  Provide feedback, copy the response text to the clipboard, or refresh the response.

<table id="choicetable_md1_nyf_xyb"><thead><tr><th align="left" id="d625497e125">

Option

</th><th align="left" id="d625497e128">

Procedure

</th></tr></thead><tbody><tr><td id="d625497e134">

**Provide feedback for the summary**

</td><td>

If you think that the response was helpful, select thumbs-up \[Omitted image "icon-thumbs-up.png"\]. If you think that it wasn’t helpful, select thumbs-down \[Omitted image "icon-thumbs-down.png"\].This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs \(sys\_generative\_ai\_log\_list.do\).

</td></tr><tr><td id="d625497e149">

**Copy the summary**

</td><td>

Select the copy to clipboard icon \[Omitted image "icon-clipboard.png"\] to use the response information for another purpose, such as pasting into an email.

</td></tr><tr><td id="d625497e160">

**Refresh the summary**

</td><td>

If you think that data might have changed after you viewed the response, select the redo icon \[Omitted image "icon-redo.png"\] to refresh the response information.

</td></tr></tbody>
</table>
**Related topics**  


[View CI attribute descriptions on CI forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-for-configuration-management-database-cmdb/na-cmdb-skill-ci-form-help.md)

[na-cmdb-skill-form-sense-config]

[Manage CI details using CI Form in CMDB Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/ci-form-cmdb-workspace.md)