Edit an article using the ServiceNow Otto context menu

---
title: Edit an article using the ServiceNow Otto context menu
description: Elaborate or shorten content within a Knowledge article using the ServiceNow Otto context menu to access generative AI capabilities in Knowledge Management.The ServiceNow Otto knowledge content recommendation skill supports a limited set of HTML tags and styles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-in-knowledge-management/Now-Assist-generate-article-using-context-menu.html
release: australia
product: Now Assist in Knowledge Management
classification: now-assist-in-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Now Assist, Gen AI, Generative AI, AI Search, Configuring Now Assist, Now LLM, large language model, Knowledge content recommendation, Context menu, Now Assist, Gen AI, Generative AI, AI Search, Configuring Now Assist, Now LLM, large language model, Knowledge content recommendation, Context menu]
breadcrumb: [Use ServiceNow Otto in Knowledge Management, ServiceNow Otto in Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Edit an article using the ServiceNow Otto context menu

Elaborate or shorten content within a Knowledge article using the ServiceNow Otto context menu to access generative AI capabilities in Knowledge Management.

## Before you begin

The ServiceNow Otto knowledge content recommendation skill required to enable the context menu feature is activated by the admin. To configure the skill, see [Configure skill for the ServiceNow Otto context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/Now-Assist-configuring-context-menu-skill.md). The elaborate and shorten function is available for all article templates.

Role required: author or agent

## Procedure

1.  Open a Knowledge article or create one.

2.  Select the content that you want to elaborate or shorten from any of the fields in the form.

3.  Select the ServiceNow Otto icon and select either **Elaborate** or **Shorten** from the context menu.

4.  Select **Insert** to add the generated content to the article.


**Parent Topic:**[Using ServiceNow Otto in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/using-now-assist-in-km.md)

## Supported tags

The ServiceNow Otto knowledge content recommendation skill supports a limited set of HTML tags and styles.

The HTML tags supported and not supported by the ServiceNow Otto knowledge content recommendation skill are listed in the following tables. Using the skill on text containing unsupported tags triggers an error message and requires the author to update the text manually.

|Tags|Description|
|----|-----------|
|p|Paragraph|
|br|Line breaks|
|ol, li, ul|Ordered and unordered list|
|h1, h2, h3, h4, h5, h6|Headers \(H1 to H6\)|
|strong, em, s|Bold|
|a|Anchor \(link to URL\)|

|Tags|Description|
|----|-----------|
|img, video, audio, picture, source, iframe, embed, object|Media tags|
|table, details, summary, knowledge blocks|Other tags|

**Note:**

-   Unsupported HTML tags in the selected content trigger the following error message:

    ```
    Unsupported content such as a table, knowledge block, or media file is included in your selection. Reselect and try again.
    ```

-   Styles such as bold, italics, tables, and links may not be retained and may result in unpredictable results.