Generate a Knowledge article using multi-language support

---
title: Generate a Knowledge article using multi-language support
description: ServiceNow Otto in Knowledge Management provides multi-language support for Knowledge article generation. As an agent, generate articles from incidents, cases, and other task types in languages other than English using a language selector configured by the admin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-in-knowledge-management/Now-Assist-generate-article-using-multilanguage-support.html
release: australia
product: Now Assist in Knowledge Management
classification: now-assist-in-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, Gen AI, Generative AI, AI Search, multi-language support, Now LLM, aticle language, large language model]
breadcrumb: [Use ServiceNow Otto in Knowledge Management, ServiceNow Otto in Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Generate a Knowledge article using multi-language support

ServiceNow Otto in Knowledge Management provides multi-language support for Knowledge article generation. As an agent, generate articles from incidents, cases, and other task types in languages other than English using a language selector configured by the admin.

## Before you begin

Languages available in the language selector are determined by:

-   The language package installed for the Knowledge Base
-   The language preference selected by the admin in the knowledge settings

Role required: author or agent

## Procedure

1.  Navigate to **All** > **Knowledge** > **Articles** > **All**.

2.  Open a case or an incident assigned to you that is documented in a language other than English.

3.  Select **Create Knowledge**.

    \[Omitted image "NA-multi-language-1.png"\] Alt text: Create a Knowledge article from a non-English incident, case, or other task type.

4.  In the Use AI to draft this article? modal, select **Yes, draft with Otto**.

5.  In the Select Options modal, select the **Knowledge base** and the **Article language** to use for the article.

6.  Select **Continue**.

    The Knowledge article is generated in the selected language.


**Parent Topic:**[Using ServiceNow Otto in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/using-now-assist-in-km.md)