Configure custom AI-based Article Optimization scans

---
title: Configure custom AI-based Article Optimization scans
description: The Out-of-Box \(OOB\) Knowledge Center settings provide default configurations for article optimization scans. However, you can customize scans for article optimization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-in-knowledge-management/configure-custom-ai-based-AO-scans.html
release: australia
product: Now Assist in Knowledge Management
classification: now-assist-in-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure ServiceNow Otto in Knowledge Management, ServiceNow Otto in Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure custom AI-based Article Optimization scans

The Out-of-Box \(OOB\) Knowledge Center settings provide default configurations for article optimization scans. However, you can customize scans for article optimization.

## Before you begin

Role required: admin

## About this task

Configure Article Optimization scans for articles in the Knowledge Center. Two types of scans are available: script-based and AI-based. With a ServiceNow Otto subscription, you can configure and run both scan types. Without one, only script-based scans are available.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Knowledge Center** > **Lists** > **Article Optimization** > **Scans**.

    \[Omitted image "navigate-to-scan-definition-table.jpeg"\] Alt text: Article Optimization scans definition table.

2.  Select **New**.

    1.  To copy and modify an existing scan, go to the **kb\_assist\_scan\_definition** table.

    2.  Open a record and select **Insert and stay** to copy the scan.

    3.  Rename the copied scan.

3.  Fill out the record form as follows:

    1.  Set the **Run type** field to:

        -   **On change:** If you want the scan to run each time an article is saved.

            **Note:** the scan must still be associated with a job in order to run but the job schedule will not control when this scan runs.

        -   **Always:**If you want the scan to run based on the schedule set up in the associated job.
    2.  Set the **Execution type** to **Now Assist skill**.

    3.  Select the **Look-up** icon and open the **List filter**.

    4.  Set the condition to **Name** and enter part of your prompt name.

    5.  Select **Run** to view filtered results.

        **Note:** The list can show multiple results if the same prompt name is used in multiple skills or if there are multiple versions of a prompt due to modifications. In this case, select one of the prompts and use **Preview** to make sure that it’s the prompt you want to select \(the **Active** flag is a good indicator\).

4.  Add scripts to the **Process Inputs** and **Process Outputs** fields.

    **Note:**

    -   Using a copy of an existing scan can come in handy as this specific format has to be used for sending data to the Now LLM Service and processing the results.
    -   The last part of the **Process Outputs** script is used to define the finding record and what appears on the **Article Optimization** cards in the editor UI.
5.  Select **Save**.


## Result

The Article Optimization scan is custom configured.

## What to do next

To run the scan, you must add the configured scan to a job. For more information see, [Configure Article Optimization jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuring-article-optimization-jobs.md).

**Parent Topic:**[Configuring ServiceNow Otto in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/configuring-now-assist-km.md)

**Related topics**  


[Configuring custom script based Article Optimization scans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)

[Configure Article Optimization skill and prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/configure-kc-AO-skill.md)

[Activate the Article Optimization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/activate-kc-AO-skill.md)