ServiceNow AI Platform Additional Capabilities

---
title: ServiceNow AI Platform Additional Capabilities
description: Explore additional ServiceNow ServiceNow AI Platform capabilities features.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-platform-additional-capabilities.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Extend ServiceNow AI Platform capabilities]
---

# ServiceNow AI Platform Additional Capabilities

Explore additional ServiceNow ServiceNow AI Platform capabilities features.

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[Connect \[Omitted image "bus-2-person.svg"\] Alt text: Connect to your coworkers and participate in conversations while you work.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/c_Connect.md)

</td><td>

[Orchestration \[Omitted image "bus-share.svg"\] Alt text: Extend automation capabilities to external services.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/r-orchestration.md)

</td><td>

[Task Communications Management \[Omitted image "bus-microphone.svg"\] Alt text: Create communications plans for any event.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/tcm-landing-page.md)

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</table>## Connect

ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

## Orchestration

Take the power of ServiceNow beyond the ServiceNow AI Platform. Orchestration extends the platform’s automation capabilities to external instances, with activity packs to automate IT and business processes. Create more activities and packs using Activity Designer and Scoped Applications, and track data flow through your external activities with Databus.

## Task Communications Management

Define and implement communications plans based on any event you choose. The Task Communications Management app assists event-based communication through Slack, SMS, and email. Define plans, connect plans with task tables, and ensure easy collaboration and issue resolution.