Client software distribution validation process

concept australia Updated Sep 10, 2026 1 min read c_ClientSWDistValidProcess.md

After SCCM deploys software to a target computer, client software distribution (CSD) detects the installation and validates its status.

Client software distribution uses the following methods for detecting software installed on the target machine:

Discovery: CSD is configured to leverage Discovery to detect software installations. You can run Discovery manually at any time, or by a scheduled job.
Microsoft SCCM Integration: You can import SCCM data into the CMDB using the features in the Integration - Microsoft SCCM plugin if Discovery is not active on the instance.

The instance uses the data gathered by Discovery or the SCCM integration plugin to populate the Software Installation [cmdb_sam_sw_install] table. To validate installations using this data, CSD runs a scheduled job called Reconcile Requested Software that uses Properties installed settings. This process reconciles the software installation data accumulated in the CMDB and makes these status updates:

Not installed to Installed: The user has installed the requested software within the time limit configured in the sn_client_sf_dist.softwareInstallExpDays property.
Not installed to Status check expired: The time limit has expired for the user to install the requested software. The system stops checking for installation when the time limit expires.

Parent Topic:Client software distribution from SCCM

31 lines · 2.3 KB Wrap lines

---
title: Client software distribution validation process
description: After SCCM deploys software to a target computer, client software distribution \(CSD\) detects the installation and validates its status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/orchestration/c\_ClientSWDistValidProcess.html
release: australia
product: Orchestration
classification: orchestration
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Client software distribution from SCCM, Client Software Distribution, Orchestration applications, Classic Orchestration, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Client software distribution validation process

After SCCM deploys software to a target computer, client software distribution \(CSD\) detects the installation and validates its status.

Client software distribution uses the following methods for detecting software installed on the target machine:

-   **Discovery**: CSD is configured to leverage Discovery to detect software installations. You can run Discovery manually at any time, or by a scheduled job.
-   **Microsoft SCCM Integration**: You can import SCCM data into the CMDB using the features in the Integration - Microsoft SCCM plugin if Discovery is not active on the instance.

The instance uses the data gathered by Discovery or the SCCM integration plugin to populate the Software Installation \[cmdb\_sam\_sw\_install\] table. To validate installations using this data, CSD runs a scheduled job called Reconcile Requested Software that uses Properties installed settings. This process reconciles the software installation data accumulated in the CMDB and makes these status updates:

-   **Not installed** to **Installed**: The user has installed the requested software within the time limit configured in the **sn\_client\_sf\_dist.softwareInstallExpDays** property.
-   **Not installed** to **Status check expired**: The time limit has expired for the user to install the requested software. The system stops checking for installation when the time limit expires.

**Parent Topic:**[Client software distribution from SCCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/c_CSDFromAnSCCMHost.md)