Outlook Actionable Messages

---
title: Outlook Actionable Messages
description: Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/outlook-actionable-messages.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Outlook Actionable Messages

Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.

-   **[Install Outlook Actionable Messages plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/install-outlook-actionable-messages-plugin.md)**  
Install Outlook Actionable Messages\(sn\_ms\_oam\) plugin to configure actionable messages.
-   **[Customize fields for the approval message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/customize-approval-message.md)**  
Customize the body message for a request, change, and request item approval sent in Microsoft Outlook.
-   **[Enable Advanced view for Outlook Actionable Message definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/enable-advanced-view-oam.md)**  
Enable the advanced view to customize the actionable message as per the requirement for Microsoft Outlook.

**Parent Topic:**[Survey administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyAdminTasks.md)

**Related topics**  


[View survey reports]()

[Survey designer]()

[View a survey instance]()

[Survey users and groups]()

[Copy a survey]()

[Publish a survey]()

[Customize the appearance of a survey]()

[Survey definitions]()

[Create a survey designer template question]()

[Survey questions]()

[Survey trigger conditions]()

[Survey distribution]()

[Sentiment analysis for surveys]()

[Surveys in Service Portal and the Now Mobile app]()

[Surveys in ITSM Virtual Agent]()

[Legacy survey migration]()