Create a custom Password Reset verification type

---
title: Create a custom Password Reset verification type
description: Each verification in Password Reset is based on the settings for a verification type. If the verification types in the base system do not meet your needs, you can create a custom verification type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/create-verification-type.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customizing Password Reset processes, Configuring Password Reset, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a custom Password Reset verification type

Each verification in Password Reset is based on the settings for a verification type. If the verification types in the base system do not meet your needs, you can create a custom verification type.

## Before you begin

Role required: password\_reset\_admin

Review the verification types that are provided in the base system to determine whether to create a custom verification type. Then review the verification type components to develop. For more information about verification types in the base system, see [Verification types in the base system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/verification-types-in-the-base-system.md).

## Procedure

1.  Navigate to **All** > **Password Reset** > **Extensions** > **Verification Types**.

2.  Click **New**, enter a unique and meaningful **Name** and **Description**, and then fill in the form.

    For information about the fields on the Password Reset Verification Type form, see [Password Reset Verification Type form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/password-reset-verification-type-form.md).

3.  Click **Submit**.


**Parent Topic:**[Customizing Password Reset processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/customizing-password-reset.md)

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[Password Reset extension script categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/pw-reset-extension-script.md)

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