Enroll for the Password Reset program using SMS codes

task australia Updated Sep 10, 2026 1 min read t_EnrollUsingSMS.md

To verify your identity while resetting your password, you can use a code (the SMS code) that was delivered to your mobile phone or device. You can enroll on a mobile device.

Before you begin

Role required: none

Procedure

Navigate to All > Password Reset > Enroll and then click the SMS Verification tab.

If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk (*).
To add and verify a device, click Add Device and then follow the instructions.

Note: If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed.
Provide a meaningful name for each device, and if you want to add multiple devices, then repeat the process.
After you verify each device, select the Authorized check box for each device that you expect to use to change or reset your password.

Note: You can deauthorize a device at any time by clearing the Authorized check box.
Select Submit.
Enroll for an additional identity verification using any of the other methods that your organization offers.

For more information about enrolling in the Password Reset program, see the following topics:

49 lines · 2.7 KB Wrap lines

---
title: Enroll for the Password Reset program using SMS codes
description: To verify your identity while resetting your password, you can use a code \(the SMS code\) that was delivered to your mobile phone or device. You can enroll on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/t\_EnrollUsingSMS.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Enrolling in the Password Reset application to reset your password, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enroll for the Password Reset program using SMS codes

To verify your identity while resetting your password, you can use a code \(the SMS code\) that was delivered to your mobile phone or device. You can enroll on a mobile device.

## Before you begin

Role required: none

## Procedure

1. Navigate to **All** &gt; **Password Reset** &gt; **Enroll** and then click the **SMS Verification** tab.

If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk \(\*\).

2. To add and verify a device, click **Add Device** and then follow the instructions.

**Note:** If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed.

3. Provide a meaningful name for each device, and if you want to add multiple devices, then repeat the process.

4. After you verify each device, select the **Authorized** check box for each device that you expect to use to change or reset your password.

**Note:** You can deauthorize a device at any time by clearing the **Authorized** check box.

5. Select **Submit**.

6. Enroll for an additional identity verification using any of the other methods that your organization offers.

For more information about enrolling in the Password Reset program, see the following topics:

- [Enroll for the Password Reset program using questions and answers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/t_EnrollUsingASecurityQuestion.md)
- [Enroll for the Password Reset program using an authenticator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/authenticator-app-verification.md)
- [Enroll for the Password Reset program using emailed codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/enroll-email-verification.md)