Test the connection to a credential store

---
title: Test the connection to a credential store
description: You should test the connection to a credential store after you configure a new credential store or when users experience problems that might involve the connection.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/test-cxn-to-credential-store.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Credential stores for Password Reset, Configure your Password Reset process, Configuring Password Reset, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Test the connection to a credential store

You should test the connection to a credential store after you configure a new credential store or when users experience problems that might involve the connection.

## Before you begin

Role required: password\_reset\_admin

## Procedure

1.  Navigate to **All** > **Password Reset** > **Credential Stores** and then open the credential store record.

2.  In the header bar, click **Save and Test Connection**.

    A progress page displays the result of the test.


**Parent Topic:**[Credential stores for Password Reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/c_CredentialStores.md)